Return & Refund Policy

Last updated: April 28, 2026

1. Overview

We want you to be completely satisfied with every Muslin Dhaka purchase. Please read this policy carefully before placing your order, as return eligibility depends on the type of product purchased. If you have any questions before buying, contact us — we are happy to help you make the right choice.

2. Return Eligibility at a Glance

3. Return Conditions

To be eligible for a return, all of the following conditions must be met:

•    The return request is submitted within 14 days of the delivery date.

•    The item is unworn, unused, and in its original condition.

•    All original tags, labels, dust bags, and packaging are intact and included.

•    The item shows no signs of wear, perfume, alteration, or damage caused after delivery.

Items that do not meet all of the above conditions will not be accepted for return and will be sent back to the customer at their expense.

4. How to Return

Please follow these steps in order. Returns received without an RMA number will not be processed and will be returned to sender.

1.  Email sharif@muslindhaka.com within 14 days of your delivery date. Include your order number, the item you are returning, the reason for your return, and clear photographs of the item.

2.  We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and the correct return address.

3.  Securely repackage the item in its original packaging. Write the RMA number clearly on the outside of the package.

4.  Ship the return using a fully trackable, insured courier. We recommend FedEx or DHL Express.

5.  Email us your return tracking number so we can monitor the shipment.

6.  Return shipping costs are the responsibility of the customer. We strongly recommend insuring the return shipment for its full purchase value.

7.  Retain your tracking number and proof of postage until your refund is confirmed.

5. International Returns

For all returns shipped from outside Bangladesh, please complete customs forms accurately and label the outside of the package clearly with:

RETURNED GOODS — NO COMMERCIAL VALUE

This labelling is required to prevent import duties being charged when the parcel re-enters Bangladesh. Any customs duties or fees applied to return shipments that are billed to Muslin Dhaka will be deducted from your refund amount.

6. Refunds

Once we receive your returned item, we will inspect it within 3 business days.

•    If the return is approved, a full refund will be issued to your original payment method.

•    Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card provider.

•    You will receive a confirmation email as soon as the refund has been processed.

•    If the returned item does not meet our return conditions, we will notify you by email. The item will be returned to you. Return shipping costs in this case are the customer’s responsibility.

7. Exchanges

We do not offer direct exchanges. Because every Muslin Dhaka piece is unique, we cannot guarantee that an alternative piece will be available at the time of your return. If you wish to purchase a different piece, please place a new order once your refund has been processed.

8. Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at sharif@muslindhaka.com. Include your order number and clear photographs of the damage.

•    We will arrange a full refund or replacement at no cost to you, including all return shipping charges.

•    Defective item claims submitted more than 48 hours after delivery may not be accepted.

•    This applies to all product types, including made-to-order pieces.

9. Made-to-Order & Custom Pieces — Final Sale

All made-to-order and custom pieces are final sale and are not eligible for return or refund, except in the case of a confirmed manufacturing defect (see Section 8 above).

This is because every custom piece is created exclusively for the customer according to agreed specifications and cannot be resold. Before payment is taken for any custom order, we will confirm to you in writing: the full specifications, estimated production timeline, total price, and this non-return condition. Your written confirmation of these terms is required before we begin production.

10. Sale & Discounted Items

All items purchased at a reduced, promotional, or discounted price are final sale. They are not eligible for return or exchange.

11. EU & UK Consumer Rights

For EU consumers: Under the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason, provided the goods have not been used. This right does not apply to custom-made or personalized goods, which are specifically excluded under Article 16(c) of the Directive. Our 14-day return window for standard products is consistent with your legal rights.

For UK consumers: Under the Consumer Contracts Regulations 2013, the same rights and exclusions apply. Bespoke and custom-made goods are excluded from the right of cancellation.

Nothing in this Return & Refund Policy is intended to limit or exclude any rights you have under applicable consumer protection law in your country.

12. Contact Us

For all return and refund enquiries, please contact us. We respond within 1 business day.

Email: sharif@muslindhaka.com

WhatsApp: +880 1874-044515

Hours: Monday to Friday, 9:00 AM – 6:00 PM (Bangladesh Standard Time, UTC+6)