Shipping & Delivery Policy

Last updated: April 28, 2026

1. Overview

Muslin Dhaka ships worldwide. All orders are dispatched via FedEx or DHL Express. Please read this policy in full before placing your order, as dispatch times and conditions differ depending on the type of product you purchase. By placing an order with us, you agree to the terms set out in this policy.

2. Shipping Cost

We charge a flat-rate shipping fee of USD $45 per order to every country in the world. This rate applies equally regardless of destination. There are no additional handling fees.

The $45 shipping fee covers fully tracked, insured delivery via FedEx or DHL Express. We select the carrier based on the most reliable and fastest available service to your destination at the time of dispatch.

3. Product Types & Dispatch Times

We offer three types of products. Dispatch times differ by product type. The product type is clearly stated on every product page before you place your order.

Type A — Ready-to-Ship Pieces (Dhaka Muslin Scarves, Shawls & Sarees)

•    These pieces are handcrafted and held in stock in Dhaka.

•    Ships from: Dhaka, Bangladesh.

•    Dispatch within 1–3 business days of payment confirmation.

•    A tracking number is provided by email within 24 hours of dispatch.

Type B — Curated Products (e.g., Cervelt Yarn & Specialty Fibers)

•    These products are sourced from our international supplier partners and dispatched directly from the supplier’s country of origin (for example, New Zealand for Cervelt).

•    Ships from: The supplier’s country of origin, as stated on the product page.

•    Dispatch within 3–7 business days of payment confirmation, subject to supplier availability.

•    A tracking number is provided by email within 24 hours of dispatch from the supplier.

•    Because these products ship from a different country, customs documentation will correctly reflect the actual country of dispatch. Muslin Dhaka does not make false declarations on customs or shipping forms.

Type C — Made-to-Order & Custom Pieces

•    These are pieces created specifically to your requirements after your order is confirmed.

•    Ships from: Dhaka, Bangladesh.

•    Before payment is taken for any custom order, we will confirm in writing: the full specifications, the estimated production time, and the total cost.

•    Once production is complete, dispatch occurs within 1–3 business days.

•    A tracking number is provided by email within 24 hours of dispatch.

4. Estimated Delivery Times After Dispatch

The following delivery times are estimates calculated from the date of dispatch. Actual delivery may be faster or slower due to customs clearance, public holidays, or local postal conditions beyond our control.

5. Customs, Duties & Taxes

All international shipments may be subject to customs inspection and import duties, taxes, or fees imposed by the destination country’s customs authority. These charges are not included in our product prices or the $45 shipping fee.

Import duties and taxes are the sole responsibility of the customer. Muslin Dhaka has no control over these charges and cannot predict their amount. If you are unsure of the charges applicable in your country, we recommend contacting your local customs authority before placing your order.

For Type B (partner/supplier) products dispatching from a country other than Bangladesh, customs documentation will accurately reflect the true country of origin and dispatch. We are legally required to make accurate customs declarations and cannot modify them under any circumstances.

6. Delayed Orders

If your order is delayed for any reason, we will notify you by email as soon as possible and provide an updated estimated delivery date. We will work with the carrier to resolve the delay as quickly as possible.

For EU and UK consumers: this does not affect your statutory rights. Unless otherwise agreed in writing, all orders will be delivered within 30 days from the date we confirm your order.

7. Lost or Damaged in Transit

All orders are shipped fully insured. If your order arrives damaged or is confirmed lost by the carrier, please contact us within 48 hours of the estimated delivery date at sharif@muslindhaka.com. Include your order number and, where applicable, photographs of the damaged item and packaging. We will open a claim with the carrier and resolve the matter as quickly as possible.

8. Returns & Refunds

For information about returning an item, please read our Return & Refund Policy at: muslindhaka.com/refund-and-returns

9. Contact Us

For all shipping and delivery enquiries, please contact us. We respond within 1 business day.

Email: sharif@muslindhaka.com

WhatsApp: +880 1874-044515

Hours: Monday to Friday, 9:00 AM – 6:00 PM (Bangladesh Standard Time, UTC+6)