1. Personal Data & Privacy Policy

At Muslin Dhaka, we value your privacy. This Privacy Policy outlines how we collect, use, and protect the personal data you provide when using our website.

We may revise this policy occasionally without prior notice. Updates will be published directly on this page, so we encourage you to review it periodically.

You can access our full Privacy and Cookies Policy via the “Legal” section in the footer of our website.

By browsing this site, you agree to the terms of our policy. Our website is designed for users aged 13 and above.

2. Intellectual Property

2.1

All visual, written, and audio content on this website—including artwork, product designs, text, photography, logos, and trademarks—belongs exclusively to Muslin Dhaka. This material is protected under international intellectual property laws.

No part of the website may be copied, distributed, modified, or used commercially without prior written consent from Muslin Dhaka.

The name “Muslin Dhaka,” our visual trademarks, and the domain “muslindhaka.com” are owned solely by us. Any unauthorized use is strictly prohibited.

You may not remove or alter any copyright, trademark, or legal markings present on the website or its content.

2.2

All product designs and creative works shown on the website remain the property of Muslin Dhaka.

Accessing or purchasing from the website does not grant any rights or licenses to our intellectual property.

You agree not to replicate, commission, or promote replicas or lookalike versions of our designs in any format—digital, printed, or physical—without our explicit written permission.

3. Linking

Our website may include links to external websites that are not operated or controlled by Muslin Dhaka. These links are provided for your convenience only and do not imply any endorsement of the content or services offered on those third-party sites.

You may not link to our website unless you receive prior written authorization from Muslin Dhaka.

4. Limitation of Liability

To the fullest extent allowed by law, Muslin Dhaka is not liable for any direct or indirect damages, including but not limited to lost profits, loss of goodwill, or other intangible losses, that may result from your use of or inability to use this website, its content, or any product or service.

This limitation applies even if we have been made aware of potential damages, unless such damages arise from proven negligence or misconduct on our part.

5. Disclaimer of Warranty

Your use of the website is at your own risk.

Muslin Dhaka does not warrant that:

• The website is free from viruses, malware, or harmful components.

   

• The information on the site is accurate, complete, or current.

   

The site may contain technical errors or imperfections, and we make no promise that these will be corrected. All content is provided “as is” and “as available,” with no warranties—express or implied—regarding performance, availability, or suitability.

6. Governing Law – Disputes

These terms shall be governed and interpreted according to the laws of the People’s Republic of Bangladesh. In the event of a dispute, legal proceedings must be initiated in the courts of Dhaka. Muslin Dhaka reserves the right to seek injunctive or equitable relief in such matters.

7. Waiver

Any delay or failure by Muslin Dhaka to enforce any part of these terms shall not be interpreted as a waiver of its rights for future enforcement.

8. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent.

9. Terms and Conditions of Sale

All purchases made through muslindhaka.com are governed by these Terms and Conditions of Sale, in addition to our Privacy Policy and Website Terms of Use. These documents can be accessed via the “Legal” section in the website footer.

By purchasing from the website, you agree not to buy products for resale purposes. All orders must be for personal use.

We reserve the right to update the Terms of Sale without prior notice. The version in effect at the time of your order will apply to that transaction.

10. Reservation Conditions

10.1 Availability & Acceptance

Product availability for reservations may vary by location and time. Reservation is free of charge. Availability will be confirmed by phone or email.

By reserving, you accept the current Terms of Sale.

10.2 Reservation Confirmation & Validity

After reserving, you will receive an email confirming your request. This is not a guarantee of product availability. Products will be held for 3 calendar days from confirmation.

10.3 Collection & Ownership

To collect your reserved item, present valid ID and reservation details. If someone else collects on your behalf, they must bring your confirmation email, ID, and a signed authorization.

Ownership transfers to you only after full payment and collection.

10.4 No Right of Withdrawal

Reservations completed in-store are not considered online sales. Store terms will apply to such purchases, including returns or exchanges, where applicable.

11. Booking and Customer Account
    To place a booking, you are required to fill out the booking form on our website. You do not need to create an account. Once you submit the form, our team will contact you directly to confirm the details and proceed with your order.

We take full responsibility for safeguarding your booking information. You are not required to manage any login credentials. For any queries or changes related to your booking, you can communicate with us directly.

Through the booking process, you will be able to:

• Confirm and track your booking status
• Coordinate delivery or collection
• Request returns or exchanges
• Subscribe or unsubscribe from our newsletters if desired

12. Placing a Booking

Bookings can be made online by submitting the booking form or by phone. Each product listing includes pricing, quantity, and images—please review all details carefully before submitting your booking request.

After receiving your booking, Muslin Dhaka will contact you to confirm availability and finalize the order details.

Muslin Dhaka reserves the right to cancel any booking due to pricing errors, stock unavailability, or if there is suspicion of policy violations or fraudulent activity.

If personalized or custom items are introduced in the future, specific terms will apply to those products, including possible limitations on returns.

For any questions or support regarding your booking, please reach out to our Customer Service team via the “Contact Us” link in the website footer.

13. Product Availability

All items shown on our website are subject to availability. Muslin Dhaka reserves the right to limit quantities per customer to ensure fair access to all.

In rare cases of simultaneous orders, stock discrepancies may occur. If your chosen item is unavailable after order confirmation, we will notify you promptly. You may then choose an alternative product or receive a refund.

If a product is marked for pre-order, its estimated availability date will be indicated. This date is subject to change, and customers will be notified via email or account updates. Personalized and custom orders are final and cannot be canceled or refunded once confirmed.

14. Order Confirmation

Your booking will be confirmed after a discussion scheduled at a time convenient for you. Once confirmed, you will receive an order summary via email.

For certain items such as custom or pre-order products, payment may be taken immediately, and bank details will be securely retained until shipment.

Orders cannot be altered once confirmed, except where allowed by law or these terms. Muslin Dhaka reserves the right to cancel orders due to pricing or availability issues. Refunds will be issued to the original payment method.

15. Price and Payment

All prices listed are in USD and exclude applicable taxes and delivery fees. We reserve the right to change prices at any time.

Payments must be made in full at the time of order confirmation. We currently accept:

• Credit/debit cards
• Bank transfers (for local orders only)

For bank transfers, instructions will be provided during checkout or via confirmation email. Orders will be processed once payment is received and verified.

Muslin Dhaka does not accept third-party store credits or gift cards for online purchases.

16. Shipping and Delivery – Zones

Muslin Dhaka delivers only to street addresses within our defined Delivery Zones. We cannot ship to PO boxes, parcel forwarding, or outside Bangladesh.

Customers will be informed during checkout whether their address is eligible. If unavailable, the order cannot be processed.

We do not currently offer in-store pickup.

17. Shipping and Delivery – Costs and Methods

Delivery charges are determined at checkout and depend on your location, item type, and delivery method. We may offer multiple delivery options based on product category or urgency.

Shipping times begin once the item has left our warehouse. You will be notified via email with tracking details.

Additional charges may apply for fragile, oversized, or high-value items. These will be clearly stated before confirming your order.

18. Delivery Delays and Exceptions

While we strive for prompt delivery, delays may occur due to unforeseen circumstances, public holidays, or high demand. In such cases, we will inform you as soon as possible.

Muslin Dhaka is not liable for delays outside our control. In case of significant delay, you may choose to cancel your order for a full refund, unless it involves a custom or non-refundable item.

19. Delivery Time – Estimates and Collection

19.1 Home Delivery

At the time of purchase, Muslin Dhaka will provide an estimated delivery window and available shipping methods.

If your order cannot be shipped immediately, our Customer Service team will contact you with an update and revised estimated delivery timeline.

All deliveries require a signature upon receipt.

19.2 Collection (if applicable in the future)

If in-store collection becomes available, you will be notified via email when your order is ready for pickup. Please bring:

• The confirmation email (printed or on your device);
• A valid government-issued ID.

If a third party is collecting on your behalf, they must present:

• The confirmation email forwarded by you;
• Their own ID.

To update an authorized person for collection, please contact Customer Service.

Orders must be collected within 14 days of receiving the pickup notification. Uncollected packages will be returned, and a refund processed.

A signature is required upon collection.

20. Delivery Issues

If your order is not delivered within ten (10) business days beyond the estimated delivery window, please notify our Customer Service team promptly. All claims must be made within thirty (30) business days of order confirmation.

Inspect your package upon delivery. If anything is damaged or missing, note it on the delivery receipt if possible, and contact us immediately.

If your items do not match the order or arrive in unsatisfactory condition, you may initiate a return, exchange, or refund as per our “Returns and Exchanges” policy.

21. Transfer of Ownership

Ownership of the purchased products transfers to the customer:

• Upon confirmed delivery to the address provided;
• Upon collection by the customer or their authorized representative.

Once delivered or collected, the customer assumes all responsibility for the product, including risk of loss, theft, or damage.

22. Returns, Exchanges & Refunds

22.1 Online Orders

You may return products purchased from muslindhaka.com within thirty (30) calendar days of delivery for a refund or exchange, provided the item:

• Is in original condition and packaging.
• Has all labels and tags intact;
• Is accompanied by the original invoice (or copy, in case of partial return).

Items must be returned via our designated courier with a pre-paid return label. Visit your account’s “Orders” section to begin the process.

If you choose another return method, Muslin Dhaka is not liable for lost or delayed packages.

Beauty and Fragrance Products: Must be unopened and sealed. Used or unsealed items will not be accepted.

22.2 Exchanges

Products may be exchanged for items of equal or greater value. You will be responsible for any price difference. If exchanged for a lower-value item, the difference will be refunded within ten (10) business days.

Initial shipping charges will not be refunded, but standard delivery for the exchanged item will be free.

One exchange per item is permitted. Sales taxes on exchanged items may apply.

Gifts may only be exchanged for items of equal or greater value. Refunds will not be issued to gift recipients.

22.3 Refunds

Refunds are issued to the original payment method within ten (10) business days of return receipt. Expedited shipping fees are non-refundable.

22.4 Non-Returnable Items

Personalized, made-to-order, or final-sale products are not eligible for return or exchange. Items must be returned in unused condition. Worn or damaged items will not be accepted.

22.5 Return of Footwear

Shoes must be tried on a clean, non-abrasive surface. Damaged soles or worn items will not be accepted.

23. Reservation of Title

Muslin Dhaka retains ownership of all goods until full payment has been received. For personalized items, ownership remains with Muslin Dhaka until shipment.

24. Proof – Limitation of Liability

The electronic data recorded by the Muslin Dhaka website within its IT infrastructure shall serve as valid evidence of all transactions conducted between Muslin Dhaka and its customers. In the event of a dispute arising from a transaction made through the website, the data stored by Muslin Dhaka shall be considered conclusive proof of communications, orders, and payments exchanged between the parties.

25. Governing Law – Disputes

Any disputes arising from these General Terms and Conditions of Sale shall be resolved in accordance with Section 6 “Governing Law – Disputes” of the Terms and Conditions of Use.

26. Disclaimer of Warranties

Unless explicitly stated otherwise, all Muslin Dhaka products are offered on an “as is” and “as available” basis. No warranties, either express or implied, are provided, including but not limited to warranties of: (i) merchantability, (ii) fitness for a particular purpose, (iii) non-infringement, (iv) professional-level execution, (v) quality, (vi) accuracy, and (vii) title.

In case of a payment dispute or chargeback, you agree to return the products upon request and bear any associated risks such as loss, theft, or damage during return shipping.

27. Force Majeure

Muslin Dhaka shall not be held responsible or liable for any delay or failure in performing its obligations under these Terms and Conditions due to causes beyond its reasonable control. Such causes include, but are not limited to, acts of God, natural disasters, pandemics, war, terrorism, strikes, labor disputes, governmental actions, supply chain interruptions, internet failures, or other unforeseen events. In the event of a force majeure occurrence, delivery timelines may be extended, and Muslin Dhaka will notify customers as promptly as possible.

28. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, personalize content, analyze site traffic, and provide relevant advertising. By continuing to use our site, you consent to the use of cookies as described in our Privacy and Cookies Policy. You have the option to manage or disable cookies via your browser settings; however, please note that disabling cookies may affect certain functionalities and user experience on our site.

29. Return Shipping Costs and Process

When returning products purchased from muslindhaka.com, you will receive a prepaid return shipping label via email upon initiating a return request through your account. Please use this label to send the product back to us. Return shipping costs will generally be covered by Muslin Dhaka if the return is due to a mistake on our part, such as incorrect or damaged items. For other returns, customers are responsible for the return shipping fees, which may be deducted from the refund amount. We recommend using the prepaid label to ensure timely and trackable return shipments.

30. Contact Us

For any questions, concerns, or assistance regarding your orders, returns, or use of our website, please contact our Customer Service team:

Email: info.muslindhaka@gmail.com

You may also reach us via the “Contact Us” form located in the footer of our website. We strive to respond to all inquiries promptly and provide you with the best possible support.